Refund & Return Policy

Last updated: April 14, 2026

Digital Goods Policy: Due to the instant delivery nature of digital games and apps, all sales are considered final and non-returnable once the download access is granted.

1. Eligibility for Refunds

Refunds are only considered under the following limited circumstances:

Technical Failure: The digital file is corrupted or cannot be downloaded after multiple attempts.
Duplicate Payment: If you were charged twice for the same transaction due to a technical error.
Non-Delivery: You did not receive the download link within 24 hours of a successful payment.

2. Non-Refundable Scenarios

We cannot issue refunds for:

Change of mind after the game has been downloaded.
Incompatibility with your device (please check system requirements before purchasing).
Lack of necessary software or skills to operate the game.

3. How to Request a Refund

To request a refund, please contact us within 48 hours of purchase with your Transaction ID:

Email: diws2026@outlook.com
Subject: Refund Request - [Order ID]

4. Refund Timelines

Once approved, the refund will be processed via the original payment method (PhonePe, Razorpay, or UPI):

Processing Time: 5-7 business days for the amount to reflect in your bank account.
Notification: You will receive an email confirmation once the refund is initiated from our end.

5. Proof of Purchase

All refund requests must include valid proof of purchase such as Order ID, Transaction ID, and payment confirmation. Requests without proof cannot be processed.

6. Dispute Resolution

If a refund request is not resolved within the stated timeline, customers may escalate the matter to our Grievance Officer at diws2026@outlook.com. We are committed to resolving disputes in compliance with the Consumer Protection Act, 2019 (India).

7. Governing Law

This Refund & Return Policy is governed by the laws of India, including applicable IT and consumer protection regulations. By purchasing our digital goods, you agree to these terms.